Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries - Peter Hernon - Books - American Library Association - 9780838907894 - October 6, 2000
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Peter Hernon
Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries

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In this companion to the volume "Assessing Service and Quality: Satisfying the Expectations of Library Customers", the authors outline a step-by-step process to identify needs, improve service quality, evaluate customer satisfaction and implement a service plan that keeps patrons in the library.

160 pages, Illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released October 6, 2000
ISBN13 9780838907894
Publishers American Library Association
Pages 160
Dimensions 216 × 279 × 12 mm   ·   471 g
Language English  

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