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Releases by Peter Hernon

Cover for Peter Hernon · Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition (Updated) (Paperback Book) (2015)

Assessing Service Quality: Satis... (2015)

Cover for Peter Hernon · Managing with Data: Using ACRLMetrics and PLAmetrics (Paperback Book) (2014)

Managing with Data: Using ACRLMe... (2014)

Cover for Peter Hernon · The Personal Librarian: Enhancing the Student Experience (Paperback Book) (2014)

The Personal Librarian: Enhancin... (2014)

Cover for Peter Hernon · Getting Started with Evaluation (Paperback Book) (2013)

Getting Started with Evaluation (2013)

Cover for Peter Hernon · Higher Education Outcomes Assessment for the Twenty-First Century (Paperback Book) (2013)

Higher Education Outcomes Assess... (2013)

Cover for Peter Hernon · Library Leadership in the United States and Europe: A Comparative Study of Academic and Public Libraries (Paperback Book) (2013)

Library Leadership in the United... (2013)

Cover for Peter Hernon · Engaging in Evaluation and Assessment Research (Paperback Book) (2011)

Engaging in Evaluation and Asses... (2011)

Cover for Peter Hernon · Listening to the Customer (Paperback Book) (2011)

Listening to the Customer (2011)

Cover for Peter Hernon · Shaping the Future: Advancing the Understanding of Leadership (Paperback Book) (2010)

Shaping the Future: Advancing th... (2010)

Cover for Peter Hernon · Academic Librarians as Emotionally Intelligent Leaders (Paperback Book) (2007)

Academic Librarians as Emotional... (2007)

Cover for Peter Hernon · Making a Difference: Leadership and Academic Libraries (Paperback Book) (2006)

Making a Difference: Leadership ... (2006)

Cover for Peter Hernon · Comparative Perspectives on E-Government: Serving Today and Building for Tomorrow (Paperback Book) (2006)

Comparative Perspectives on E-Go... (2006)

Cover for Peter Hernon · Revisiting Outcomes Assessment in Higher Education (Paperback Book) (2006)

Revisiting Outcomes Assessment i... (2006)

Cover for Peter Hernon · Improving the Quality of Library Services for Students with Disabilities (Paperback Book) (2005)

Improving the Quality of Library... (2005)

Cover for Peter Hernon · The Next Library Leadership: Attributes of Academic and Public Library Directors (Paperback Book) (2003)

The Next Library Leadership: Att... (2003)

Cover for Peter Hernon · U.S. Government on the Web: Getting the Information You Need, 3rd Edition (Paperback Book) [3 Revised edition] (2003)

3 Revised edition

U.S. Government on the Web: Gett... (2003)

Cover for Peter Hernon · An Action Plan for Outcomes Assessment in Your Library (Paperback Book) (2001)

An Action Plan for Outcomes Asse... (2001)

Cover for Peter Hernon · Federal Information Policies in the 1990s: Views and Perspectives (Paperback Book) (1996)

Federal Information Policies in ... (1996)

Cover for Peter Hernon · Service Quality in Academic Libraries (Hardcover Book) [First edition] (1996)

Service Quality in Academic Libr... (1996)

Cover for Peter Hernon · Service Quality in Academic Libraries (Paperback Book) [1st Paperback edition] (1996)

1st Paperback edition

Service Quality in Academic Libr... (1996)

Cover for Peter Hernon · Statistics: A Component of the Research Process, 2nd Edition (Hardcover Book) [2 Revised edition] (1994)

2 Revised edition

Statistics: A Component of the R... (1994)

Cover for Peter Hernon · Statistics: A Component of the Research Process (Paperback Book) (1994)

Statistics: A Component of the R... (1994)

Cover for Peter Hernon · Statistics for Library Decision Making: A Handbook (Paperback Book) (1989)

Statistics for Library Decision ... (1989)

Cover for Peter Hernon · Public Access to Government Information: Issues, Trends and Strategies, 2nd Edition (Paperback Book) [2 Revised edition] (1988)

2 Revised edition

Public Access to Government Info... (1988)

Cover for Peter Hernon · Federal Information Policies in the 1980's: Conflicts and Issues (Hardcover Book) (1987)

Federal Information Policies in ... (1987)