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An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry - Springer Theses 2013 edition
Alireza Faed
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry - Springer Theses 2013 edition
Alireza Faed
This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solution to the major complaints of the key customers, hence promoting business development.
349 pages, biography
Media | Books Paperback Book (Book with soft cover and glued back) |
Released | July 9, 2015 |
Original release date | 2013 |
ISBN13 | 9783319033433 |
Publishers | Springer International Publishing AG |
Pages | 349 |
Dimensions | 155 × 235 × 20 mm · 521 g |
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