An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry - Springer Theses - Alireza Faed - Books - Springer International Publishing AG - 9783319003238 - June 28, 2013
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An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry - Springer Theses 2013 edition

Alireza Faed

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An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry - Springer Theses 2013 edition

This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solution to the major complaints of the key customers, hence promoting business development.

440 pages, 87 black & white illustrations, 11 colour illustrations, biography

Media Books     Hardcover Book   (Book with hard spine and cover)
Released June 28, 2013
ISBN13 9783319003238
Publishers Springer International Publishing AG
Pages 349
Dimensions 155 × 235 × 25 mm   ·   657 g
Language French  

See all of Alireza Faed ( e.g. Hardcover Book and Paperback Book )