Service Quality in Leisure, Events, Tourism and Sport - CABI Tourism Texts - Buswell, John (formerly of University of Gloucestershire, UK) - Books - CABI Publishing - 9781780645452 - December 20, 2016
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Service Quality in Leisure, Events, Tourism and Sport - CABI Tourism Texts 2nd edition

Buswell, John (formerly of University of Gloucestershire, UK)

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Service Quality in Leisure, Events, Tourism and Sport - CABI Tourism Texts 2nd edition

This enhanced new edition addresses key points and principles of managing service quality across the sector. It considers the underpinning theory of service quality, informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry and is fully illustrated with case-studies.

illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released December 20, 2016
ISBN13 9781780645452
Publishers CABI Publishing
Pages 322
Dimensions 190 × 246 × 20 mm   ·   880 g
Language English  

See all of Buswell, John (formerly of University of Gloucestershire, UK) ( e.g. Paperback Book and Hardcover Book )