Practical Handbook of CUSTOMER SERVICE OPERATIONS - Warren Blanding - Books - Springer-Verlag New York Inc. - 9781461289111 - October 5, 2011
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Warren Blanding
Practical Handbook of CUSTOMER SERVICE OPERATIONS Softcover reprint of the original 1st ed. 1989 edition

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Even the most casual reader leafing through the pages of this book will quickly realize that it is not the thoughts of one indi vidual set down on paper, but rather the synergism of many people. Some years ago, the American Management Associations asked me to chair a series of seminars on Customer Service Management in the U.

584 pages, biography

Media Books     Paperback Book   (Book with soft cover and glued back)
Released October 5, 2011
ISBN13 9781461289111
Publishers Springer-Verlag New York Inc.
Pages 564
Dimensions 155 × 235 × 30 mm   ·   816 g
Language English  

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