Analysis of Service Quality Using Servqual Model - Ashok Kumar - Books - LAP LAMBERT Academic Publishing - 9783659405235 - May 31, 2013
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Analysis of Service Quality Using Servqual Model

Ashok Kumar

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Analysis of Service Quality Using Servqual Model

This book is helpful for youngsters to find out the quality of the institutions of any field with the help of the servqual model. Nowadays servqual model is used as a worldwide research tool. For the analysis of the service quality servqual model used as an important tool. Servqual model was originally measured on 10 aspect of service quality. Servqual was developed in the mid-1980's by Zeithaml Parasuraman & Berry..

Media Books     Paperback Book   (Book with soft cover and glued back)
Released May 31, 2013
ISBN13 9783659405235
Publishers LAP LAMBERT Academic Publishing
Pages 88
Dimensions 150 × 5 × 225 mm   ·   140 g
Language English  
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