Exits, Voices and Social Investment: Citizens’ Reaction to Public Services - Theories of Institutional Design - Keith Dowding - Books - Cambridge University Press - 9781107484184 - 2015
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Exits, Voices and Social Investment: Citizens’ Reaction to Public Services - Theories of Institutional Design

Keith Dowding

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Exits, Voices and Social Investment: Citizens’ Reaction to Public Services - Theories of Institutional Design

Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.

206 pages, 7 b/w illus. 35 tables

Media Books     Paperback Book   (Book with soft cover and glued back)
Released 2015
ISBN13 9781107484184
Publishers Cambridge University Press
Pages 206
Dimensions 151 × 228 × 28 mm   ·   348 g
Language English  
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