Disconnected: Call Center Workers Fight for Good Jobs in the Digital Age - Working Class in American History - Debbie J. Goldman - Books - University of Illinois Press - 9780252088155 - August 20, 2024
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Debbie J. Goldman
Disconnected: Call Center Workers Fight for Good Jobs in the Digital Age - Working Class in American History New edition

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Call center workplaces once encouraged camaraderie and job satisfaction, ten years later there is isolation, imposed quotas, and surveillance systems that tracked every call and keystroke. Goldman explores how call center employees and their union fought for humane jobs in the face of degraded working conditions and lowered wages.

Media Books     Paperback Book   (Book with soft cover and glued back)
Released August 20, 2024
ISBN13 9780252088155
Publishers University of Illinois Press
Pages 264
Dimensions 152 × 229 × 23 mm   ·   399 g

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